Overall Ranking/Score: #1
Willing is an online estate planning service that makes it easy to create your will in just a few minutes. The company also provides additional estate planning documents, such as a Last Will & Testament, Living Will, and Durable Power of Attorney. Prices vary depending on whether you are single or married, and which document bundle you choose.
We’ve reviewed most of the major estate planning companies, and want to share our findings to make it easier to choose the best online will provider. Below is a detailed analysis of Willing’s pricing and estate planning documents. We’ve also studied the features they provide, and looked for real Willing reviews to share. We hope you find our review below beneficial.
Start for free and pay only when you print and sign! Here are the 4 price points:
The $69 Individual Package is the lowest-cost bundle, and includes a Last Will & Testament, Living Will, and Durable Power of Attorney. This package allows unlimited changes for 6 months, but does not provide documents for the spouse of a married individual.
The $129 Married Couple Package contains all the items in the Individual Package, plus documents for an individual’s spouse.
The $299 Homeowners Package contains all the items in the Married Couple Package, plus the ability to pass on your home to heirs without paying additional court fees. It also includes a Transfer on Death Deed.
The $399 Ultimate Care Package contains all items in the Homeowners Package, plus physical documents delivered overnight, and premium customer support.
Neat Feature #1: $69 to Start
An individual will package is just $69—a great price.
Neat Feature #2: Complete Estate Planning Package
Willing gives you more than just a will. You get a range of estate planning documents, including a Living Will, Durable Power of Attorney, Last Will and Testament, Revocable Living Trust, and Transfer on Death Deed.
Neat Feature #3: Try Before You Buy
You can create and view your estate planning documents before purchasing them.
Neat Feature #4: Unlimited Changes for 6 Months
You can make changes to your estate planning documents, for no additional cost, within this time period.
Neat Feature #5: Learning Center
Willing’s online Learning Center contains educational articles about wills, estate planning, probate and more, written for non-lawyers. You don’t have to purchase any services to access these resources.
How fast is Willing.com? Pretty fast. It only took about 7 minutes to complete a sample online will for this Willing.com review. Online documents are available immediately, and when you choose the Ultimate Care Package, you can get physical documents delivered overnight.
What Willing is Known For
Willing is known for its low prices, ease of use, and the ability to make unlimited changes to your estate planning documents, over a six-month period.
When we analyze customer support, we are looking for: (1) online resources that allow customers to help themselves, and (2) ease of access to real people.
We like Willing’s library of resources related to wills and estate planning. They also make it very easy to quickly create your estate planning documents online.
Willing.com lists a phone number for customer service: 855-856-1381. Interestingly, there is no “Contact Us” page on the website, and no listed email address. We searched through the website’s Terms and Conditions page, though, and found the following email address: email@example.com.
We noticed some complaints about Willing’s customer service, with reviewers noting that customer service never answers the phone, and calls and emails are not returned in a timely manner. We decided to test out their service by calling the 800-number. We called at 9:50 a.m. on a Tuesday, and were put on hold for 5 minutes before being redirected to voicemail message. We also sent an email requesting pricing. An automated response was sent immediately, and the request was answered the next day. A response within 24 hours is acceptable.
As stated above, customer service appears to be a problem with Willing.com. Another negative factor is the lack of immediately available information about their packages and pricing.
Like most of their competitors, Willing is not a law firm and does not provide legal advice.
Bequest, Inc., the parent company that owns Willing.com, was founded in April of 2016. The company has provided nearly half a million wills since its inception.
Each of Willing’s document bundles includes a “Moneyback Guarantee,” which states that users may get a full refund if they are unsatisfied or change their mind.
Willing’s parent company, Bequest, Inc., has an A rating with the Better Business Bureau (BBB). At the time of this Willing review writing, it also has two customer reviews on the BBB website, with an average of four stars.
Willing has an impressive 4.3-star average rating on Groupon.com, with 3,466 Willing.com reviews, at the time of this writing.
We also found a few helpful individual reviews, on the Penny Hoarder, My Money Blog and Consumers Advocate websites.
Willing.com reviews are generally positive and indicate that the software is reliable for creating an online will, especially for the average person who does not have a complex or large estate to pass on.
Willing is inexpensive, and makes it easy to quickly create all kinds of estate-planning documents.