ZenBusiness Review

Overall Ranking: #4
ZenBusiness makes starting a business easy from start to finish. They use technology and automated processes to give entrepreneurs a fast and simple way to form a business. This, along with its worry free services and 100% accuracy guarantee, is why ZenBusiness is a standout choice for business formation. After reading this ZenBusiness review, don't forget to take a look at our side-by-side comparisons of the best LLC services.
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How Much is ZenBusiness?

Basic filing service and support is included in every one of the ZenBusiness LLC formation plans. The plans and services were created to provide different options to match your unique needs. The ZenBusiness price points can be summarized as follows:

  • Starter ($49 + $119/yr after 1st year): Preparation and filing of formation documents with the state; Annual Report Service and Operating Agreement Template.
  • Pro ($199/yr): Starter package + a worry-free guarantee (more on this neat feature below) and expedited filing.
  • Premium ($299/yr): Pro package + rush filing; domain, business website and business email.

Speed

The ZenBusiness processing times (not the state’s filing times) depend on the package you choose:

  • Starter: Standard 3-5 Business Days
  • Pro: Expedited/72 hours
  • Premium: Rush/24 hours

If you do not choose the Pro or Premium Packages (which include 72 hour or 24 hour processing respectively) you can always add 24 hour service for $100 or 72 hour service for $50 at checkout.

Ease of Use

One of the best features of ZenBusiness is the ease of use. The online order form is intuitive and self populating based on previous answers.

Neat Feature #1: Worry-Free Guarantee

ZenBusiness manages key filings with the state and guarantees the business remains in good standing. This feature is not included in the Starter package nor does it include any filing fees or other charges paid to the state. With the Worry Free Guarantee, ZenBusiness takes care of all of your reporting for you and stays on top of deadlines so you know you’re in compliance 100% of the time. If for some reason you miss a deadline or forget to complete your annual report, they’ll even cover the costs and outline a detailed action plan for you to regain a good standing.

Neat Feature #2: Business Bank Account

ZenBusiness can open a business bank account with Radius Bank for you.

Neat Feature #3: CPA Assessment

All ZenBusiness customers receive a free, worry-free accounting and tax assessment from a licensed CPA to determine their bookkeeping, accounting, and tax needs. A short assessment is completed after your purchase and is followed with helpful resources and no-obligation recommendations based on factors like the size, structure, revenues, and cost structure of your business.

Neat Feature #4: Business Tax Prep and Filing

A licensed CPA prepares, reviews and files the year-end taxes for your business.

Customer Support

Customer Support is mainly provided via online chat. Customers can also call 844-493-6249 during regular business hours (Mon-Fri, 8am-7pm CST)

Attorney Support

ZenBusiness does not provide attorney support or legal advice. This means their service is not a substitute for an attorney.

Focus on Business Formations

ZenBusiness focuses on business formations and keeping your business in compliance. For us, this is a positive as we prefer the business be created by formation specialist rather than a legal form preparer.

ZenBusiness Reviews and Testimonials

ZenBusiness has an “excellent” rating from TrustPilot. 87% of their over 6,800 trustpilot reviews are 5 out of 5 stars (95% are 4 stars or better). The most impressive part is that they respond to and address negative reviews!

Refund Policy

ZenBusiness provides a 60-day money back guarantee. If you wish to cancel a subscription or add-on service, just contact customer support within 60 days for a full refund less any state or other third-party fees. After 60 days, ZenBusiness can cancel your subscription or service but no refunds will be issued.

In Business Since

ZenBusiness was founded in 2015, which makes them a relative newcomer to the business formation industry.

History

Two out of the five founders had high level experience with HomeAway. Ross Buhrdorf was the founding CTO of HomeAway and Shanaz Hemmati was the Global VP of Information Systems for HomeAway.

Negative Factors

The biggest negatives we uncovered are (1) the recurring fee structure and (2) the length of time it takes to create your business via the starter package. Lastly, ZenBusiness does not offer a Company Book/Kit. A Company Kit (a glorified binder) is a relic of the past, but if you are one of the few that still wants a special binder to keep the formation paperwork, you’ll have to source one yourself.

Conclusion

ZenBusiness is a great choice for new business owners that desire support after formation. They are dedicated to exceeding customer’s expectations as evidenced by their responsiveness to their client reviews.

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TrustPilot Reviews
"This was the easiest and the most productive (and quick!) way to get my LLC. I am very happy with ZenBusiness. I would refer you in a heartbeat."
-Daniele
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