CompleteCase Review
Overall Ranking/Score: #1B
CompleteCase is the editor’s pick for best online divorce forms. You can read the in-depth Complete Case review below, but we also recommend you compare CompleteCase to the best online divorce form providers.
Price
CompleteCase charges a one time fee of $299 for their divorce forms, with or without children. The $299 price point is slightly higher than average amongst the non-lawyer divorce form websites, but equal to 3StepDivorce. Ultimately, the $299 price point is well below the attorney assisted divorce solutions and only marginally more expensive than the competition. CompleteCase now offers 1-4 month installment plans:
Installment Plans
CompleteCase Promo Code
Customer Support
Complete Case offers unlimited phone and email support from an experienced divorce professional (24 hours a day and 7 days a week). While unlimited support is not unusual for this price point, it is not something you would receive from the cheaper alternatives. 24/7 support is very unique and could come in handy.
State Specific Info
Complete Case offers state specific information for all states.
Focus on Divorce
Complete Case is not a legal document warehouse. They specialize in divorce documents only. These forms change from time to time throughout the country. Unlike a form documentation mill, Complete Case tracks such changes and makes them before their customers are impacted.
Bonus # 1: Last Will & Testament
Complete Case offers their divorce form customers a discount on their Last Will and Testament (only $49). If you have an existing Will, a divorce is an event that should cause you to revisit your will. The Will offered by CompleteCase is a very useful bonus.
Guarantee
Complete Case provides a 100% guarantee that their forms will be accepted by the court. If the forms are not accepted due to the fault of Complete Case, they will make any changes requested by the court or judge (without charge), or a refund will be issued for the full purchase price (subject to a $25.00 handling fee).
We wish Complete Case would give you a choice to a full refund or free revisions. Instead, it looks like it is their choice. All in all, this is a fairly standard money-back guarantee.
Security
Complete Case is protected by Verisign, a leader in the secure encryption technology industry. Additionally Complete Case houses their servers in one of the most security conscious datacenters in the United States.
In the News
Complete Case has been featured in national news outlets such as Good Morning America, the Today Show, USA Today, NY Times, & LA Times.
In Business Since
Complete Case has been in business since 2000. In the online legal form industry this is a long time.
Complaints
Our Complete Case Review discovered that CompleteCase has 15 complaints in the last three years according to the Better Business Bureau (as of October 2015) of which 7 were resolved in a manner that was satisfactory to the customer. While you would like to see zero complaints, 15 is actually relatively low considering how many customers they have (over 700,000 since 2000). For comparison, LegalZoom has 239 complaints filed with the BBB. It looks like the number of BBB complaints has a direct relationship to the total number of customers.
